ABOUT ME

I'm Grace Kelley, aka Graceface, a serial crafter. Creating new things and dreaming up new ideas has been my passion since I was a child. It has taken the form of many different hobbies over the years. In 2020, I started crocheting and it quickly became an obsession. After my makes took off on social media, I started a business and an Etsy. Now I have 5 transforming plushie designs as well as 2 wearables, with even more on the way. Thank you for helping me live my dream of spreading creativity!

Return Policy

Thank you for your business! We are committed to ensuring your satisfaction with our products. Please read our return policy carefully.

Digital Downloads (PDFs):

Due to the nature of digital products, all sales of PDF downloads are final. Once the digital file has been sent, we are unable to issue refunds. If you encounter any issues with your digital download, please contact our customer support team at LonelySoulFiberArts@gmail.com for assistance. We are here to help resolve any problems you may encounter promptly.

Handmade Crochet Toys:

For sanitary reasons, we do not offer refunds on handmade crochet toys. We take great care in creating our plush toys, and each one is hand made with meticulous attention to detail. However, if you receive a defective or damaged plush toy, please contact us immediately after receiving your order. Our customer support team will work with you to resolve the issue.

Cancellation Policy (Applicable to Physical Products Only):

If you wish to cancel an order for a physical product, please contact us within 24 hours of placing your order. Once your order has been processed and shipped, it cannot be canceled.

By making a purchase with Graceface Creates, you acknowledge and agree to abide by the terms and conditions outlined in this return policy.

Thank you! We appreciate your support.